Shipping policy

0We offer free shipping in the Continental United States. Please reach out by phone or email if you are interested in shipping lights outside the Continental United States. We are happy to help you. 

 

BUSINESS (Store or Receiving Company)

Authentic Designs ships Fedex Ground and Freight when possible.

A signature will be required. 

RESIDENTIAL DELIVERY

Items are delivered in a box/pallet. The box/pallet is dropped off at curbside (driveway, entry, etc.)  Please be sure to specify if this is a second home/vacation home.  A signature will be required at delivery.

Residential Small Package Ground - Indirect signature is required.  Customers may leave a note for driver to leave without signature on first or second delivery attempt. Driver will only make three attempts for delivery.  It will then be sent back to us. New shipping charges will apply. 

WHITE GLOVE DELIVERY is available by request.

DAMAGES

We take great pride in the quality and craftsmanship of our products.  If you received a damaged or defective item please get in touch with us ASAP!

Upon receiving your shipment, please do the following:

• If you notice the box damage, note the damage on the delivery receipt the driver gives you to sign and notify the driver of the damage.
• Inspect the product noting any damage on the delivery receipt.
• Contact the claim department via email at lighting@authenticdesigns.com immediately.
• Please provide photos of all damage on the box, inside the box, and on the product itself.
• KEEP THE ORIGINAL PACKING MATERIAL. If the shipment is refused for damage, please state the reason for refusal on delivery receipt and notify us at lighting@authenticdesigns.com.